Shipping, Returns & Warranty
We want to be your jeweler now, and for life. If you ever need your jewelry repaired, rhodium plated, or sized, email us and we are happy to do most of these services free of charge, you pay only the shipping. We highly recommend getting jewelry insurance to cover loss of your jewelry, and to repair self inflicted damages, as we do not cover those scenarios. Check out 6 Things You Need To Know About Jewelry Insurance here, and let us know if we can do an appraisal for you!
You may return most new, unworn items within 10 days of delivery for a full refund. You must request a Return Merchandise Authorization number (contact us here) within 7 days of receiving the item, and we will give you instructions and a label to ship it back to us.
You should expect to receive your refund within four weeks of giving your package to the return shipper, however, in many cases you will receive a refund more quickly. This time period includes the transit time for us to receive your return from the shipper (5 to 10 business days), the time it takes us to process your return once we receive it (3 to 5 business days), and the time it takes your bank to process our refund request (5 to 10 business days). You will be refunded the full amount, less the shipping fees. Items that were sized or customized will be refunded the full amount, less the shipping fees and a $50 restocking fee.)
We ship all items with signature required to ensure that your items do not get into the wrong hands. If you would like us NOT to include this upgraded feature for free, please let us know at the time of order.
We can ship to virtually any address in the world.
When you place an order, we will estimate shipping and delivery dates for you based on the availability of your items and the shipping options you choose. Depending on the shipping provider you choose, shipping date estimates may appear on the shipping quotes page. If you would like expedited shipping and there is no option please email us right away and we will do our best to accomodate you.