Privacy Policy

At The Jewel Princess your trust is important to us. Whether you are purchasing jewelry, creating a custom piece, redesigning an heirloom, requesting an appraisal, or simply contacting us with a question, we respect your privacy and are committed to protecting the personal information you share with us.

This Privacy Policy explains what information we may collect, why we collect it, how we use it, and the choices you may have regarding your information.

Information We Collect

We may collect personal information that you voluntarily provide to us, including:

  • Name

  • Email address

  • Phone number

  • Billing and shipping address

  • Appointment information

  • Jewelry preferences, ring size, design preferences, budget, and other information related to a jewelry project

  • Photographs, videos, sketches, inspiration images, jewelry descriptions, gemstone or diamond information, and appraisal-related information

  • Purchase, order, payment, and transaction information

  • Communications you send to us by email, text message, social media, website forms, or other channels

  • Information submitted when requesting an appointment, consultation, quote, appraisal, custom design, jewelry redesign, repair, or other service

  • Marketing preferences and information you provide when subscribing to our email or SMS communications

When you visit our website, certain information may also be collected automatically, such as your IP address, browser type, device information, pages visited, referring website, and interactions with our website. We may collect this information through cookies, pixels, analytics services, and similar technologies.

How We Use Your Information

We may use the information we collect to:

  • Respond to inquiries and consultation requests

  • Schedule and manage appointments

  • Provide jewelry design, appraisal, repair, redesign, sourcing, and related services

  • Prepare quotes and recommendations

  • Create and fulfill custom jewelry orders

  • Process transactions and payments

  • Communicate with you regarding your order, project, appointment, or service

  • Arrange shipping, delivery, pickup, or insurance-related documentation

  • Maintain customer and transaction records

  • Provide customer service and follow-up

  • Improve our website, products, services, and customer experience

  • Prevent fraud and protect our business and customers

  • Comply with legal, tax, accounting, insurance, and regulatory obligations

  • Send marketing communications when permitted by law and consistent with your preferences

We may also use information about your jewelry preferences, previous purchases, inquiries, or projects to provide more personalized service and recommendations.

Custom Jewelry and Heirloom Information

Custom jewelry is personal by nature. You may choose to share photographs, family history, sentimental stories, jewelry details, inspiration images, or other information to help us understand and create your piece.

We use this information primarily to provide the services you request and to communicate with you regarding your project.

We will not intentionally disclose private or personally identifying stories associated with your jewelry for promotional purposes without appropriate permission.

Payments

Payments may be processed through third-party payment processors. We generally do not directly store complete credit or debit card information when transactions are processed through these providers.

Payment processors may collect and process your payment information according to their own privacy policies and security practices.

Email and SMS Communications

If you choose to subscribe to our marketing communications, we may send you information about jewelry, new collections, educational content, promotions, events, appointments, or other updates.

You may unsubscribe from marketing emails at any time by using the unsubscribe link included in our emails.

If you opt in to receive marketing text messages, you may opt out by replying STOP or following the instructions provided in the message.

Consent to receive marketing communications is not a condition of purchasing jewelry or services from us.

Transactional communications regarding an existing appointment, order, custom project, appraisal, repair, payment, or other service may still be sent when necessary to provide the service you requested.

How We Share Information

We do not sell your personal information for money.

We may share information with trusted service providers when reasonably necessary to operate our business or provide services to you. These may include:

  • Website and e-commerce providers

  • Payment processors

  • Customer relationship management and communication platforms

  • Email and SMS providers

  • Shipping and delivery companies

  • Insurance or appraisal-related service providers when applicable

  • Professional advisers such as accountants, attorneys, or consultants

  • Technology, analytics, security, and website service providers

  • Jewelry manufacturers, setters, engravers, laboratories, suppliers, or other professionals involved in completing your requested jewelry project

We may also disclose information when required by law, legal process, court order, or governmental authority, or when reasonably necessary to protect our rights, property, customers, or business.

Cookies and Website Technologies

Our website may use cookies and similar technologies to operate properly, remember preferences, understand website traffic and customer behavior, improve our services, and support advertising or marketing activities.

Depending on your location and applicable law, you may have the ability to manage certain cookie or tracking preferences through your browser or through tools provided on our website.

Third-Party Services

Our website may use or link to third-party services, including e-commerce platforms, payment processors, social media platforms, scheduling tools, analytics providers, shipping providers, and other services.

Those companies may collect or process information according to their own privacy policies. We encourage you to review the privacy practices of any third-party services you use.

Data Retention

We retain personal information for as long as reasonably necessary to provide our services, maintain appropriate business and transaction records, comply with legal, tax, accounting, insurance, appraisal, and regulatory requirements, resolve disputes, and enforce our agreements.

Because jewelry purchases, appraisals, warranties, repairs, and custom projects may require historical documentation, certain records may be retained for an extended period where appropriate or legally required.

Security

We use reasonable administrative, technical, and organizational measures designed to protect personal information.

However, no website, electronic transmission, or data storage system can be guaranteed to be completely secure, and we cannot guarantee absolute security of information transmitted or stored electronically.

Your Privacy Choices and Rights

Depending on where you live, applicable law may provide you with certain rights regarding your personal information. These may include the right to request access to, correction of, or deletion of certain personal information, or to request information about how your personal information is collected, used, or disclosed.

You may also have rights regarding certain uses or sharing of personal information for advertising or marketing purposes.

To submit a privacy request, please contact us using the information below. We may need to verify your identity before completing certain requests.

We will not discriminate against you for exercising privacy rights available to you under applicable law.

California Residents

California residents may have additional rights regarding their personal information under applicable California privacy laws.

Depending on which laws apply to our business and your information, these rights may include requests to know or access certain personal information, correct inaccurate information, delete certain information, and opt out of certain forms of sale or sharing of personal information.

If we engage in activities that constitute the "sale" or "sharing" of personal information as those terms are defined under applicable California law, we will provide any notices and opt-out mechanisms required by law.

Children's Privacy

Our website and services are not directed toward children under the age of 13, and we do not knowingly collect personal information from children under 13 without appropriate authorization.

Changes to This Privacy Policy

We may update this Privacy Policy periodically to reflect changes in our business practices, technology, services, or applicable laws.

When changes are made, we may update the "Last Updated" date at the top of this page. We encourage you to review this Privacy Policy periodically.

Contact Us

If you have questions about this Privacy Policy, our privacy practices, or would like to submit a privacy-related request, please contact us:

Jewel Princess Inc
3333 Michelson Dr #300, Irvine, CA 92612

hello@thejewelprincess.com